FAQ
Answers to the questions we hear most often. If yours isn't here, write to us at info@pixeltopics.com and we will be happy to help.
About Pixel Topics
Who is behind Pixel Topics?
Pixel Topics is the fine art print store of photographer David Maybury. Every photograph here is David's own, made in Scotland, in Florida and on his travels. The business is operated by Pixel Topics LLC, based in Longwood, Florida. You can read more about David on the About page.
Who makes the prints?
Every print is made to order by our print partner, WhiteWall, a professional fine art photo lab in Frechen, near Cologne, Germany, and a multiple winner of the international TIPA Awards. David selects and prepares every photograph in the store, and WhiteWall prints, finishes, packs and ships each order directly to you.
Your print
What is the difference between metal and acrylic?
Metal: the photograph is printed on archival Fujicolor Crystal Archive photo paper, sealed with a protective laminate and mounted on a rigid aluminum panel.
Acrylic: the same archival photo print is mounted behind a 2 mm sheet of clear acrylic, which deepens the colors and gives the image a luminous, gallery finish. It is backed with aluminum.
Both are available in every size.
Does the print arrive ready to hang?
Yes. Metal prints arrive with hanging rails already fixed to the back, and acrylic prints are backed with aluminum and ready to hang as well. No framing needed.
How do I choose the right size?
Our Size Guide shows every size to scale above a standard sofa, with simple tips for measuring your wall. If you would like a second opinion, email us and we will help you choose. A photo of the wall always helps.
Shipping and delivery
Where do you ship?
We currently ship to the United States only. Prices are in US dollars.
How much does shipping cost?
Shipping is free on every order. No shipping fees are added at checkout.
How long will my print take to arrive?
Production usually takes 3 to 7 business days, and larger formats may need a little more time. Once dispatched, most orders arrive within 3 to 7 business days, so in total you can expect your print within 6 to 14 business days. Customs clearance, carrier delays, weather or holidays can sometimes add a few days.
Why does my order ship from Germany?
Because every print is produced at WhiteWall's lab in Germany, it is shipped directly from there to your door. The box carries WhiteWall's name, and a customs document showing WhiteWall as the sender is attached to the outside of the package. Inside is your Pixel Topics print.
Will I have to pay customs or import duties?
No. Orders arrive with all import duties and fees already paid, so there is nothing to pay on delivery.
How can I track my order?
Orders travel with an international courier such as UPS, DHL or FedEx. When your order ships, you will receive an email with your tracking number. If a package seems lost in transit, contact us and we will help locate it or file a claim with the carrier.
Returns, damage and changes
What if my print arrives damaged?
Please contact us within 48 hours of delivery at info@pixeltopics.com with clear photos of the print, the packaging materials and the outer shipping box. We will arrange a free replacement, or a full refund if you prefer, at no cost to you.
Can I return a print?
Yes. If the print doesn't feel right on your wall, you can return it within 30 days of delivery. Email us to start a return and we will send you our return address in Florida with instructions. The print must be undamaged and in its original packaging, and return shipping is paid by the customer. We recommend a tracked, insured service, since large prints are fragile. Once we receive and inspect the print, we refund the full purchase price to your original payment method within 10 business days. You can read the full details in our Refund policy.
Can I change or cancel my order?
Each print goes into production soon after your order is placed, so please contact us as soon as possible if you need to make a change or cancel. Once production has started, we are unable to cancel the order.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through Shopify's secure checkout.
Get in touch
Looking for something you don't see in the store?
If you have a particular photograph in mind, or you are choosing art for an office, a hotel or another larger space, write to us. We are happy to talk it through and see what is possible.
How can I contact you?
Email is the quickest way to reach us: info@pixeltopics.com. We usually reply within two business days. You will also find our phone number, address and a contact form on the Contact page.